How do I subscribe to DKPittsburghSports.com in the app?
Open the menu on the top left and tap SUBSCRIBE. Select your subscription level, one month or one year, and follow the instructions. Once the transaction is complete, you will be automatically logged in and have access to all content. The three-year Lunatic level is only available for purchase on the website and not the app, due to Apple and Google restrictions. If you purchase a subscription on the website, you will still have access to all content through the app.
How do I log in to the app?
If you purchased your subscription on the website, click the menu in the top left corner of the app and click LOGIN. Enter the same username and password you use on the website.
If you purchased your subscription through the app, click the menu in the top left corner of the app and click LOGIN. Tap Restore In-App Purchases.
How do I log out of the app?
Click the menu in the top left corner of the app and click LOG OUT.
What if I forgot my username and password?
You can use the email linked to your account as your username. Once you do, reset the password from the app’s LOGIN screen in the menu.
What if I don’t have a LOGIN button in the menu?
Delete, reinstall the app and log in. See above for how to log in.
What if I can’t open comments?
Delete, reinstall the app and log in. See above for how to log in.
What if I can’t comment?
Delete, reinstall the app and log in. See above for how to log in.
Why am I blocked from reading articles?
You are either logged out or didn’t subscribe. See above how to log in or subscribe.
Why am I asked to subscribe again?
Your subscription expired, or you got logged out. See above how to log back in.
How do I know if I am logged in?
You have access to the content.
How do I access content on the website if I subscribed through the app?
The Get Web Access option is available inside your Settings gear icon in the top right corner. Specify email address, username and password. Use these credentials to log in at DKPittsburghSports.com/login/
How do I know if my subscription in still active?
If you purchased your subscription on the website, click http://dkpittsburghsports.com/profile/ and log in
If you purchased your subscription through the app, you can manage your subscriptions here:
https://support.apple.com/en-us/HT202039 for iOS
https://support.google.com/googleplay/answer/2476088?hl=en for Android
How do I change the font size?
Click the Settings gear icon in the top right corner, and adjust to the preferred size.
How do I change the order of the comments?
Click the Settings gear icon in the top right corner, and select the preferred order.
How do I turn off sounds made by the app?
Click the Settings gear icon in the top right corner, and tap Turn off sounds.
How do I change my display name?
This feature is under construction and it will soon be available in Settings.
What if my question isn’t answered here?
Email [email protected] or visit our general Support page.
